Nick stringfellow
Leader | project manager
About Me
I am a business leader driving the success of today’s leaders and tomorrow’s change-makers.
key competencies
PROJECT Management
My experience with organizing and driving projects forward acts as the cornerstone of my skill set, supported by meticulous planning, keen attention to detail, and effective communication.
I strive to create a positive impact through my service leadership foundation, unique collection of skills and experiences, and human-centered approach to delivering sustainable solutions.
DATA-driven decision making
Robust quantitative skills and leveraging data are critical to my approaches to any problem. I always seek data to identify the root cause and establish metrics to monitor the success of our solution.
LEADERSHIP
I have extensive experience in leading others, inspiring them to reach our targets, and creating an environment dedicated to our team’s success.
Active Listening
I listen intently to my clients' needs to find the root cause of concern and address it accordingly.
SERVICE LEADERSHIP BACKground
Thousands of hours leading others in service leadership and training roles provide me with a unique lens for mitigating the human impacts of new initiatives and closing skill gaps during and after the completion of key projects.
work experience
leadership experience
group practice manager & credentialing manager
california medical evaluators
Aug 2018 - present
- Current role: JAn 2024 - present
- GROUP PRACTICE & CREDENTIALING MANAGER: Sep 2022 - JAN 2024
- Group practice manager: Jul 2021 - sep 2022
- provider liasion lead: aug 2019 - jul 2021
- provider liaison: aug 2018 - aug 2019
community volunteer program director
UCLA unicamp
sep 2022 - jun 2023
unicorps program director
UCLA unicamp
sep 2021 - jun 2022
ticketing department volunteer lead
society for the promotion of japanese animation
Mar 2022 - jul 2022
EducationAL BACKGROUND
MASTERS of business administration
USC Marshall School of Business, 2024
Key Courses Taken: Project Management, Designing High-Performance Organizations, Strategic Choice & Valuation Analysis, Spreadsheet Modeling, Strategy & Organization Consulting
BAchelors of science, cognitive science with specialization in computing
University of California Los Angeles, 2018
Certifications
Project management professional (PMP) - in progress
lean six sigma green belt - in progress
salesforce administrator - in progress
proficiencies
MICROSOFT OFFICE
Excel, Word, PowerPoint, Visio, OneDrive, Outlook, Publisher, Access
Google platform
tableau
salesforce platform
SME for Platform Deployment, Lightning Experience, Reporting & Dashboards
additional knowledge
Adobe Creative Cloud
Computer Programming Languages
Website Design & Administration
key projects
provider onboarding enhancements
california medical evaluators
Jan 2023 - nov 2023
During the last year, the Operations Team has worked to improve capabilities in managing our existing medical-legal practices and tightening our processes. At the start of the project, the Executive Team sought to deploy needed improvements to our physician onboarding process to provide a smoother experience for our providers, better align the account handoff between Sales and Operations, and better leverage our technological resources in both areas. I acted as the primary Project Manager, helping to identify the primary needs and deliverables of the project, facilitated coordination across several departments and different levels of the organization between the C-Suite, Director, and Mid-Level, and presented final deliverables with additional training resources to the appropriate teams after thorough user testing.
KEY Deliverables
- Revised New Provider Journey & Training Curriculum
- Updated Physician Onboarding Process Document
- Overhauled Provider Credentialing Packet with data alignment between Sales, Operations, and System
- Integrated New Physician Credentialing with current Credentialing Department Processes
RESULTS & IMPACT
- 100% new physician retention since training updates
- Results for other enhancements will be in Q4 2023
credentialing department restructuring
california medical evaluators
sep 2022 - dec 2022
Upon taking over as Credentialing Manager for California Medical Evaluators, I was tasked with restructuring our Credentialing Department which was previously a one-person team with little transparency, few documented operating processes, and shared very little knowledge with other departments. Working with the Director of Operations, I not only created a new operational framework for the Credentialing Department but rolled out several new process updates, leveraged our IT capabilities to add new infrastructure and transparency with Credentialing Processes, redistributed tasks and knowledge to applicable team members as well as the organization as a whole, and successfully re-credentialed almost 100 physicians within 3 months.
KEY Deliverables
- Credentialing Department Work Breakdown Structure
- Revised Credentialing RACI Diagram
- Documentation for Most Critical Processes
- Updated Credentialing Request Portal
- System Enhancements for Credentialing Data and Tracking Capabilities
- Instructional Resources & How-To Guides for Practice Managers for Annual Physician Credentialing
RESULTS & IMPACT
- Completion of physician re-credentialing with an almost 100% timely submission rate and increased accuracy quarter-over-quarter
- Improved visibility and confidence for Practice Managers to address any Credentialing-related questions
- Improved relationship with the California Department of Workers Compensation and other applicable governing bodies
- Created additional roles for internal staff with increased capacity to handle shorter-duration operational projects
community volunteer program launch
ucla unicamp
sep 2022 - Jun 2023
I launched the organization’s first-ever Community Volunteer Program a primarily virtual training program for previous UniCamp attendees, past volunteers, and other community members to serve as camp counselors who normally could not participate in person with other volunteers. As the Session Program Director, I drove the development and execution of the program with my Head Counselors by creating recruiting pipelines, revised the curriculum and training format to suit remote participants, establishing timelines and operational resources, and coordinating with all other Session Program Directors and UniCamp Professional Staff to stay aligned with organizational objectives for the in-person volunteers.
KEY Deliverables
- Program Recruitment Plan & Marketing Resources
- Virtual-Friendly Training Program & Curriculum
- Notion Site for Training Updates & Reference Materials
- Operational Resources for Head Counselors - Calendars, Role Distributions, Regular Check-Ins, and Task Tracking
RESULTS & IMPACT
- Successfully trained 15 volunteers across the U.S. who served as camp counselors in Summer 2023
- Near 100% satisfaction with remote training format
- Continuing of Program for 2023-2024 Training Season
